Travel, Logistics, and Hospitality

Helping the world’s leading enterprises achieve operational efficiency and best-in-class customer service

Powered by technology and driven by a passion for interactions, R-Regulus has been servicing logistics, hospitality, and transportation firms for over years. We have the knowledge and experience to understand key nuances of a client’s business and design collaborative solutions to address unique challenges.

 

Delivering high-quality services in an efficient and highly secure environment, R-Regulus has experience in handling B2B and B2C processes for clients. The goal is to ensure client success through effective management of resources, superior products, RPA, plug and play technology solutions, and robust process discipline.

Go Places with Our High-Tech, High-Touch Approach

  • We Have experience in managing logistics and transportation processes for cargo carriers, 3PLs, freight forwarders, and transportation/truck/rail operators
  • Consultative approach with a focus on designing a Target Operating Model for effective service delivery
  • Services include contact center, back-office operations, process consulting, robotic process automation, and plug and play technology augmentation

Provider Value Proposition

Airline Capability

R-Regulus expertise and in-depth knowledge of the airline industry are instrumental in bringing value to our clientele.

Customer Acquisition

Key Capabilities

  • Customer maintenance
  • Back-office
  • Customer retention
  • Finance and accounting
  • Enterprise transformation services

Value Proposition

  • Proven track record
  • Professional and credible management teams, with a good mix of travel industry and service delivery experience

Flying High with Proven Results

  • 60% decrease in Average Process Time for a leading airline client
  • Consistently exceeding CSAT and FCR for clients
  • Over 50% productivity improvement
  • 40% increase in sales for a leading airline client

Provider Value Proposition

Hospitality Capability

Our expertise in the hospitality industry stems from our ability to leverage our deep domain experience, process excellence, and technology to aid clients build strong customer loyalty and engagement programs, improve operational efficiencies, and make fact-based, data-driven business decisions.

Key Capabilities

  • Sales and marketing
  • Reservations
  • Loyalty management
  • Guest profiling and segmentation
  • Cross-selling and upselling
  • Customer attrition and retention
  • Financial analytics and reporting

Value Proposition

  • Improved guest satisfaction
  • Minimal turnover and call-offs
  • Focus on compliance and risk mitigation
  • Quality talent and grassroots recruiting
  • Reliable and responsive field service

Increased Numbers

  • 10% improved overall performance of sales conversions
  • 90% CSAT rating, an increase from 80% for a U.S. hospitality enterprise

R-Regulus has a strong track record in providing best-in-class Business Process Management (BPM) solutions to the hospitality industry.

Provider Value Proposition

Logistics Capability

R-Regulus has demonstrated expertise in providing front/back-office cargo and logistics services for over 3 years, managing end-to-end services in the industry.

Key Capabilities

  • Inbound/outbound
  • Helpdesk
  • Data/back-office operations
  • Finance and accounting

Value Proposition

  • Faster shipments and more flexibility
  • Increased transparency at a lower price
  • Tailored strategies that are aligned with clients’ goals, talent, and workforce

Our Clients

Driving technology for leading brands
Travel, Logistics, and Hospitality 1
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R-Regulus is here to help you get from point A to point B. Let’s go faster, higher, and further together.